Shipping Policy
We offer reliable worldwide shipping with a fixed shipping rate based on your location. Below are our shipping details:
Processing & Dispatch
• Orders are processed within 1-2 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
• A confirmation email with tracking details will be sent once your order ships.
Shipping Rates & Estimated Delivery Times
| Destination | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| Portugal | £6.73 | 5-10 business days |
| United Kingdom | £6.73 | 3-7 business days |
| Brazil | £6.73 | 7-14 business days |
| Rest of the World | £18.43 | 10-20 business days |
Flat Rate Shipping: No matter how many products you order, you’ll only pay one fixed shipping fee per order.
Tracking & Order Updates
All orders include a tracking number, which will be sent via email once your order has shipped.
Shipping Restrictions
• We do not ship to P.O. boxes.
• Some countries may have import duties or customs fees, which are the responsibility of the buyer.
Lost or Delayed Shipments
If your order is delayed beyond the estimated timeframe, please contact our support team at mail@imella-store.com for assistance.
Klarna Orders
• If you placed an order using Klarna, your payment schedule remains unchanged.
• Klarna will handle any disputes related to failed deliveries or non-receipt of items.
Last updated: March 18, 2025