Refund and Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

• Items must be unused, in the original packaging, and in the same condition as received.

• Returns must include the receipt or proof of purchase.

• Certain types of goods (such as perishable items, personalized/customized products, and intimate items like undergarments) cannot be returned.

1. Contact our customer support at mail@imella-store.com within 14 days of receiving your order.

2. We will provide you with return instructions, including the return address.

3. Ship the item back within 7 days after receiving return approval.

IMELLA.STORE LTD

553 Bath Road, West Drayton, England, UB7 0EL

• Once we receive and inspect your return, we will notify you of the approval or rejection.

• Approved refunds will be processed within 7 business days to the original payment method.

• Klarna users: Refunds will be issued via Klarna according to their terms.

If you received a defective or damaged item, please contact us immediately for an exchange.

Last updated: March 18, 2025